TellMePrompter Support
Need help with TellMePrompter for iPhone and iPad? Write to us at support@kiermates.dev. In the app, Settings › Help & Contact opens an e-mail to the same address.
Common questions
- How do I restore my purchase? On a new device or after reinstalling, tap Restore Purchases in the app’s Settings or on the plans screen. Purchases are tied to your Apple Account.
- How do I cancel my subscription? Go to Settings › [your name] › Subscriptions on your iPhone or iPad. You keep Pro until the end of the period you have already paid for.
- How do I get a refund? Purchases are made through the App Store, so refunds are handled by Apple — request one at reportaproblem.apple.com.
- The text doesn’t follow my voice. Check that TellMePrompter has access to the microphone in Settings › TellMePrompter, and choose the right Speaking language in the app.
- Where are my videos? Saved videos are in the Photos app. Inside TellMePrompter they are listed under Recordings.
- When is my free first video used? When a finished video is saved to Photos or successfully shared.
Still need help?
Write to support@kiermates.dev and tell us what happened, which device you use and which iOS version.